Quality policy

Filters Online’s ambition is to provide services and customer service in line with customer expectations, using the best practices and professional competences, taking into account legal regulations and other obligations.
Our primary goal is to constantly increase customer satisfaction and trust, create the highest quality products and services, and ensure the development of the company and increase employee satisfaction.

Thanks to the adopted system rules:
– we determine customer requirements, provide assistance in selecting optimal solutions for them, and carry out commissioned work reliably and comprehensively,
– we examine customer satisfaction and implement improvements to increase the level of satisfaction,
– we expand the range of proposed products and services, implement new technologies and modernize the machinery and infrastructure,
– we cooperate with proven and reliable suppliers, building partnership relationships with them,
– we develop awareness of responsibility for products and services among our staff and improve employees’ skills,
– we constantly improve the effectiveness of the quality management system and company operations.

The assumptions of the Policy constitute a commitment to our clients and are known and respected by all employees of our company.